Returns & Exchanges
At Charcoal Clothing, we want you to love your fit, which is why we offer a flexible 30-day return window for all unworn items with tags attached. Whether you need a different size or a full refund, our streamlined portal makes the process quick and effortless.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Choose Refund or Exchange
Select whether you would like an exchange for a different size, a store credit with a bonus top-up, or a refund to your original payment method.
Pack and Label
Securely pack your items in their original packaging and print the prepaid shipping label provided via the portal.
Drop Off and Track
Drop your package at any authorized shipping location and keep your tracking number handy while we process your request within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing