Frequently Asked Questions
Everything you need to know about shopping with Charcoal Clothing.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, jewelry and intimates cannot be returned unless faulty.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or checking the 'Model Stats' section for reference.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and buy-now-pay-later options including Afterpay and Klarna.
How should I care for my Charcoal Clothing pieces?
To maintain the quality of your garments, we recommend a cold hand wash or a delicate machine cycle. Always air dry in the shade and avoid tumble drying to prevent shrinkage.